Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)

Company Description

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you.

You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.

Job Description

It's a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. The platform is currently available in 180+ countries.

You support will be with E-mail support and through a messaging system (non-voice support) - no calls!

Qualifications

What We’re Looking For

✅ Excellent level Italian and English skills (written and verbal)

✅ Fast and accurate typing skills

✅ Strong attention to detail

✅ Ability to explain solutions clearly and professionally

✅ Customer-focused attitude and problem-solving mindset

✅ Previous customer support experience is an advantage

✅ Valid EU work permit

Additional Information

Working Hours

Work from home within Bulgaria

⏰ 8-hour shifts, 5 days per week

Fixed schedule — no shift rotation

Schedule: Monday to Sunday, between 07:00 and 20:00

What We Offer

Fixed base salary

Performance-based bonuses

Work from home opportunity within Bulgaria

Fully paid training to help you succeed from day one

️ Food vouchers

Additional health insurance

️ Multisport card

Employee Assistance Program for your wellbeing

Referral bonus program

Access to internal learning platforms and continuous development opportunities

Career growth opportunities within a global organization

If you are a fast typist, detail-oriented, and passionate about helping other music lovers worldwide, we want to hear from you!

Join our team and become part of a global music experience!